Training Delivery & Support Plan
Schedule and execution plan for training sessions, along with establishing clear support channels (e.g., FAQs, dedicated helpdesk, Slack channel).
Tasks
3Determine the optimal training formats (e.g., virtual, in-person, self-paced), propose a high-level training schedule, and identify the primary support channels (e.g., dedicated Slack channel, FAQ document, ticketing system integration) and their operational guidelines.
Based on the defined logistics and support strategy, draft a comprehensive document outlining the training schedule, execution plan, and detailed setup and management of all proposed support channels (FAQs, helpdesk integration, Slack channel guidelines).
Schedule a meeting with Ben Carter (Founder & Chief Product Officer), Liam Chen (Lead Software Architect), Charlotte White (Head of Design), and Chloe Wilson (Chief People Officer) to review the drafted Training Delivery & Support Plan, gather feedback, and secure their buy-in.